Frequently Asked Questions

> My order was declined but Club RSX charged me!
> Club RSX charged me twice (or more)!

> What are my payment options?
> Is my order secure?
> I don't have a credit card, can I still order from Club RSX?
> Does Club RSX price match?
> Club RSX's price is lower then what I paid, can I get a refund for the difference?
> Does Club RSX have a print catalog?

> What does "ships within" mean?
> What does it mean when a product is backordered?
> What does it mean when a product is special order?

> Explain free shipping.
> Can I order faster shipping?
> Does Club RSX ship to Canada and other international countries?

> What is my order status?
> How long before I receive my order?
> How do I cancel my order that has not been shipped?

> How do I return or exchange a product(s)?
> I was charged for my complete order but did not receive everything!
> My product arrived damaged, what do I do?
> I am missing parts needed to install my part, how do I get what I need?
> You sent me the wrong product, how do I get the right one?
> My product broke, how can I exchange it?

> How can I contact Club RSX?

My order was declined but you charged me! and Club RSX charged me twice (or more)!
If your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the transaction fails at any of these points, your bank will decline the transaction. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when it will fall off. We at Club RSX do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and release the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner, depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.

What are my payment options?
Credit Cards
Club RSX accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card as well as the security code on the back of the card, in order for your card to be approved. Because of policies with our credit card company's, all orders must be shipped to the billing address of the credit card.
PayPal
Club RSX does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies Club RSX can only accept and ship orders to addresses that have been confirmed.
Wire Transfers
Club RSX does accept wire transfers. In order to send a wire transfer, all that you need to do is add the items that you would like to purchase to your shopping basket and follow the check out steps. When you get to payment options you will see a payment option called "Wire Transfer ", select that option and continue the check out process. Once you have checked out you will be emailed the wire transfer instructions and Club RSX's banking details so that you can send your payment. Wire transfer orders are only held open for 14 days before they are canceled, Club RSX must receive your payment before the 14 days have expired.
Money Orders and Cashiers Checks
Club RSX does accept certified money orders & cashiers checks. In order to send in a money order, all that you need to do is add the items that you would like to purchase to your shopping basket and follow the check out steps. When you get to payment options you will see a payment option called "Money Order", select that option and continue the check out process. Once you have checked out you will be emailed a mail-in-order form that you print off and send in with the payment. Money Order orders are only held open for 14 days before they are canceled, Club RSX must receive your payment before the 14 days have expired.

Is my order secure?
Shopping with Club RSX is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today. It is actually safer to buy online with Club RSX then it is to buy from most local retail shops or even over the phone!

Does Club RSX price match?
Whenever possible Club RSX will price match the advertised total price (price including all shipping and handling charges) from any legitimate retailer. The price must be listed in a magazine or newspaper ad or listed on an open to the public online store. Club RSX will not price match prices listed on any auction based website; as they are often not legitimate retailers. We will also not price match special group discounts or sale prices. If you are interested in having Club RSX price match an item, please email pricematch@clubrsx.com with direct link to the product from the website that is selling for less then Club RSX. We will verify the information before matching the price and get back to you as soon as possible. Most of the time, if the price is legitimate, Club RSX will adjust our pricing so that every one of our customers can benefit!

Club RSX's price is lower then the price that I paid, can I get a difference?
Club RSX does its best to give our customers the best prices all the time. At the same time we are always working with the manufacturers to get even better pricing to pass onto our customers. Because of this, sometimes prices changes. Most of the time it is very little but sometimes it can be quite a bit. Often times when you see a price go down, it is because our price went down. So, every part that was sold before the price decrease we paid more for it, we were not charging you more. What Club RSX is willing to do is price match ourselves for one week of your order. This means that if our price goes down within seven days of when your order/product was shipped, we will refund you the difference from the price that you paid and our new price. If there has been a price change then you need to email pricematch@clubrsx.com and we will research it and get back to you ASAP.

I don't have a credit card, can I still order from Club RSX?
Yes, you can order from Club RSX without a credit card, Club RSX accepts certified money orders & cashiers checks. In order to send in a money order, all that you need to do is add the items that you would like to purchase to your shopping basket and follow the check out steps. When you get to payment options you will see a payment option called "Money Order", select that option and continue the check out process. Once you have checked out you will be emailed a mail-in-order form that you print off and send in with the payment.

Does Club RSX have a print catalog?
Club RSX does not have a print catalog at this time. Because we are always adding parts and the high cost of printing, we have found it is better to just offer our online catalog.

What does "ships within" mean?
Ships within is the estimated time, in business days, it will take an item to ship once it has been ordered from Club RSX. All shipping times are estimates based on current stock levels and what we have on order with manufactures. We do our best to ship the product within the time frame listed on the site. We will email you and update your online orders status once we have your tracking number(s) or if there is a delay (which we will give you an updated time frame). Sometimes there are delays that cause a product to have an incorrect shipping window listed online; however, we do our best to keep everything updated with the most up-to-date information as possible.

What does it mean when a product is backordered?
Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will not bill you until that part is shipped to you. If the backordered item happens to be part of a larger order that has already been shipped to you, you will not incur any extra charges.
Note: Due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 30 days. If we haven't received the item from the manufacturer within this time, the backorder will be cancelled and you will not be billed. At the time of cancellation you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.

What does it mean when a product is special order?
Some products that we offer are special order. Those products are designated through-out the online store. We do no stock them because of low demand and limited warehouse space. You are free to order these items but please do understand that they are not in-stock and it can take up to four weeks for the item to ship to you. We will update you once we know a confirmed date on when the item is expected to arrive, and again when it ships when we send you a tracking number. No exchanges, refunds, or store credit will be issued on any special order item, all sales are final.

Explain free shipping.
Club RSX.com's free shipping applies to every order. There is no minimum purchase and there are no handling fees added to your order. We feel this allows you to purchase when you want and not have to wait to order a lot of items at once to save on shipping costs. At Club RSX.com the price that you see is the price that you pay each and every time. Alaska, Hawaii, and international orders are extra and not included in the free shipping offer.

Can I order faster shipping?
We will gladly accommodate most priority shipping requirements in the continental US, such as Next Day, 2-Day, an 3-Day when ever possible. Priority shipping will be extra and is not included in the free shipping option. Saturday delivery is not available.

Does Club RSX ship to Canada and other international countries?
Club RSX will ship to most countries in the world. To get a shipping quote, all that you need to do is add the items that you would like to purchase to your basket and follow the check out steps. You will to a shipping and payment screen that will give you both your shipping costs and payment options. Club RSX uses Global EMS (US Mail) and/or UPS to ship internationally. Some items that we sell are too large to be shipped using Global EMS so UPS would be your only option.

For payment options, Club RSX does accept PayPal (to confirmed PayPal addresses only), wire transfers, and certified money orders & cashiers checks. To place an international order, all you need to do is add the items to your shopping basket and follow the check out steps, pick your shipping and payment options and check out. Club RSX will walk you through all the PayPal steps or email you the wire transfer or mail-in-order forms. We have done our best to make buying from Club RSX as easy as possible! If you go to place an order and your country is not listed, please email chris@clubrsx.com and we will get it added for you as fast as possible.

What is the status of my order?
In an effort to give you more complete and detailed information, Club RSX uses both an online order status and email to keep you up to date with your order. Club RSX will update you by email and update your online order status within the "Ships Within" window listed on every product. We will update you with either a tracking number or an expected time frame in which your order should ship. If a part is backordered we will keep you up-to-date with the most current information possible. Backorders are a result of a manufactures delay and we will provide you with the information that they provide to us. We will provide you with a tracking number(s) once the item(s) have shipped. If you do have a question about your order, you can email orders@clubrsx.com or call (719) 282-9887 and we will be happy to update you.

How long before I receive my order?
Most items are shipped using UPS ground. Ground shipping can take up to 4 days to the west coast and up to 6 days to the east coast. Once you receive a tracking number from us you will be able to track the order through either the UPS or FedEx website. The tracking number will give you updated information on your packages status and an estimated arrival date.

How do I cancel my order that has not been shipped?
In order to cancel an order you must email cancel@clubrsx.com with your full name, order number, part(s) that you would like to cancel, and a reason for cancellation (so that we can better meet your needs in the future). Please do not call Club RSX, we only except cancellations through email to make sure there is a paper trail and that you are the correct person canceling the order, we would hate to cancel the wrong one.

How do I return or exchange a product(s)?
If you want to return or exchange a product(s) that you ordered you will need to email returns@clubrsx.com before sending the product(s) back to us. When you email for a return please include the following things in your email, not including all of this information will delay the processing of your return:

1. Order number
2. The full name that the order was placed under
3. Pictures of the unopened product(s)
4. The reason for return.

Club RSX will only take back unopened and unused product(s) within 30 days from the date you ordered. Club RSX does have the right to refuse a return for any reason. All returns are subject to a restocking fee that could be up to 30%. If you return an item that has been opened, attempted to be installed, or not in a new and sellable condition the restocking fee could be more than 30% or we will return the product(s) back to you. You must send the product(s) back with a RMA number on the outside of the box or we will refuse your return. You must also send back your product(s) with a returns form that Club RSX will email you once we approve your return. If you send the product(s) back without the return paperwork it will delay the return and could effect if you receive a refund at all because you didn't give us any information to process the return. Any item that has been installed or attempted to be installed; as well as, special order items are not returnable for any reason. Club RSX only sells new, unopened products so please keep this in mind when requesting to return a product(s).

(Last Update: 2/11/08)

I was charged for my complete order but did not receive everything!
Club RSX does stock a large amount of product but some product is also drop shipped. This means that items can, and most likely will arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, Club RSX will follow up with the carrier and provide you with more information.

My product arrived damaged, what do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Club RSX does not handle any damage requests, only you can make the claim with the shipping company. Club RSX does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company.

I am missing parts needed to install my part, how do I get what I need?
If you are missing parts then you need to contact the manufacture of the product before contacting Club RSX. We do not stock any replacement parts for any of the parts that we sell. Club RSX can give you the manufactures contact information if it is not listed on the packaging or in the instructions, just contact us and we will be more than happy to help you out.

You sent me the wrong part, how do I get what I need?
Mistake can happen no matter how hard we try. If you did get the wrong part, please email returns@clubrsx.com to let us know. We will be more than happy to exchange it for you as fast as possible.

My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, Club RSX will prove you with any information that you will need in order to receive a replacement.

How can I contact Club RSX?