Dropped my car off at Acura for scheduled oil change/tire rotation this morning. Went to pick it up after work. As I walked up on it I saw a nice fat dent and a smaller dent in my driver's door, with black paint. So I went back into the service dept and told the Acura service person that we had a problem. She got the manager, we went out, I showed them.
"That's new, alright." the manager says. I told him "Yeah, it is new, as in 'after I left it here.'" I told him the car is babied and that I know where every single scratch is on it.
Then the manager rubs the paint off with his thumb nail and says, "Oh yeah, that's all coming off, no problem," almost as if I would be thrilled, shake his hand, pay my service bill, and drive off. I responded, "What about the dents?" He says "Oh, a company called Dent Wizard comes in on Wednesdays and they can get that out, almost good as new."
I said "'Almost good as new' isn't good enough... I want this door in 'like new' condition, the way it was when I drove it in."
He told me not to worry and that he'd take care of it. I told him the door needs to be taken back to like new condition, even if it meant replacing the door. Knowing the car business and some of its shady practices, I demanded this be put in writing. I made it clear I wasn't going anywhere until they spelled it out and signed it. They made me wait for about half and hour.
I hope they keep their word. If they don't restore my door to like new condition, I'll be doing whatever I can to make their lives miserable, out them online and contact Corporate.
:firemad:
"That's new, alright." the manager says. I told him "Yeah, it is new, as in 'after I left it here.'" I told him the car is babied and that I know where every single scratch is on it.
Then the manager rubs the paint off with his thumb nail and says, "Oh yeah, that's all coming off, no problem," almost as if I would be thrilled, shake his hand, pay my service bill, and drive off. I responded, "What about the dents?" He says "Oh, a company called Dent Wizard comes in on Wednesdays and they can get that out, almost good as new."
I said "'Almost good as new' isn't good enough... I want this door in 'like new' condition, the way it was when I drove it in."
He told me not to worry and that he'd take care of it. I told him the door needs to be taken back to like new condition, even if it meant replacing the door. Knowing the car business and some of its shady practices, I demanded this be put in writing. I made it clear I wasn't going anywhere until they spelled it out and signed it. They made me wait for about half and hour.
I hope they keep their word. If they don't restore my door to like new condition, I'll be doing whatever I can to make their lives miserable, out them online and contact Corporate.
:firemad: