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I first want to say that this is a good kit once I got all the stronger manifold, this is about how XS has been treating me ever since i got the kit.

Well where do I begin. You all know the trouble I have been having with XS. Well, this is the tip of the iceberg. 2 months after the turbo was installed the manifold cracked. So I take it in to get fixed. Instead of replacing the manifold XS decides to repair it. In the process of repairing the manifold, they warped the flange horribly, creating an enormous exhaust leak. To fix this, XS decides to Mickey Mouse it and weld a bead around each opening to make a seal. That fixes it temporarily.


look at all the welds



There is also a crank ventilation hose that feeds into the air filter before the turbo. It has a small plastic fitting on the end that threads into the filter. Well this keeps coming loose so XS in their infinite wisdom uses a large hex nut to secure the fitting into the filter. More on this in a minute.


About 2 months later, it cracks again. Talking to Reggie he tells me that they are constructing a cast iron manifold. He says to wait until its ready instead of fixing my old one again. Well another month goes by and IDRC is coming up. Again XS gives me the runaround. I happened to meet a very cool guy named Rick Head who is part owner of Innovative Turbo Systems. He says bring it in and ill fix it for you. So I did and he did. After repairing all the cracks in the manifold and can no longer hear the exhaust leaks, I hear a strange wining sound when the turbo spools. I couldnt hear this before because of the sound from the exhaust leaks. I mention this to Rick and we conclude that there might be another leak. So we pull the manifold again and sand down the flange. Unfortunately this sands down the beads and creates the old large leak again. No IDRC finals for me. This is Friday by the way….

The next Monday, Rick sends out the manifold to be resurfaced. Comparing the old and new manifolds, it’s obvious how much material was removed to make the flange flush again.



We install everything and I still hear that same whining sound. Another month goes by and again there is another leak….and once again I call XS and get the runaround about the new manifold. Well, Xmas eve I’m heading down to Grandmas house for dinner and the manifold goes. Something fell apart…the car is now un-driveable. I had to wait till the next Monday to get a hold of anyone at XS. After 3 phone calls and threatening to sue, I finally get a new manifold sent to me. However…it wasn’t shipped to me until the NEXT MONDAY!!!!! Once again XS drops the ball…

So the new manifold arrives last night and I am getting ready to install it. But a new problem arrives, because of all the removing of the manifold the bolt holes in the head are now stripped. This was fixed with the correct size tap bit. The threads will not be the same again.


HOWEVER……I pulled the turbo to take a few pictures of it next to my future turbo to compare size and this is what I discovered.





Remember that hex nut that was used to secure the fitting into the filter. Guess where it went. That’s right, through the turbo. So now I have a dead turbo. Here is the end of the fitting that was mangled by whatever was bouncing around in the filter.



here you can see the impression from a washer inside the filter. Who in their right mind would use a metal piece on a plastic piece? Especially right in front of the turbo?



Once again I call Reggie at XS and have a little chat. This time I keep my cool and remain calm. I say “ Reggie, im going to send you a picture, then we are going to talk” I sent the pictures and he says “wow” I say “no kidding” So he tells me that he will show these pictures to his turbo guy when he gets in around 10:00 AM. Then he will call me. I wait till 1:30 PM and no call, so I call back and Reggie says that the turbo guy saw the pictures and now he’s waiting for a response from his Project Manager. (this is the same kind of runaround I would get about the manifold) 4:30 rolls around and still no call. As I expected. I call again and Reggie says that his PM has seen the pictures and will decide how to fix this situation. So here I am with no car, no turbo, and no going to the track this week. This is Tuesday night by the way.

I call Reggie at least 4 times a day for the next 3 days. Its not untill Friday morning do i get an answer from his supervisor. The answer is "you are **** outta luck"

Because i couldnt wait for XS to get off their asses and fix my part and i went to another shop, they will not replace my turbo. XS is playing the "how do we know it wasnt something that the other shop did" card. What a chicken **** excuse...!!!

I witnessed everything that Innovative did and they did nothing to cause this. First of all XS shouldnt have put a metal nut and washer in there in the first place. And to add to that, if the manifold didnt crack i wouldnt have had to take back at all.

Well come monday morning I am filing at small claims court. I have been keeping a log and documenting everything. I tried to give XS a chance to make it right the first time. They chose not to.

Anyone with this kit should check their manifolds and turbos. make sure that fitting hasnt come out like mine did so many times.

I never wanted for things to go this way but i feel that i should warn everyone here what has happened to me.
 

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i'd say they owe you your money for the kit + a new head because of the flange bolts + $ for time without a car. sounds like more than $5000
 

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1st Boosted RSX in DFW
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Stick it to em...:shooting:
Keep us updated...
 

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I hate to say it, but once you goto another shop, you are sort of taking a chance on your case.....

Remember, they gave you a new manifold, which was what they were suppose to do to remedy the original problem. They might have been a little slow, but they did eventually, and that was after you went to another shop to have someone else fix the problem.

The truth is, anything could have gotten into the system and damage the compressor blades, even in a stock vehicle. XS Engineering could make the case that since someone else did work on the manifold/turbo after the installation, the possibility of this damage was caused by another shop is a reasonable one.

I'm sorry about your turbo, and being someone that was screwed by the engine shop once before I certainly can relate to your frustration. But when you are modifying your car, there are really no laws that deal specifically with these types of issues. If there was a defect in the turbocharger, that would be covered by the commercial code. If there was a workmanship defect with the manifold, it would be covered by the commercial code, and which they eventually did replace. But to prove that the turbo damage was caused by XS Engineering DIRECTLY would be a very long stretch, especially after someone else had done work to your manifold, which would require the removal and handling of the turbocharger.

Just a quick question, didn't you notice the turbocharger's damages when you guys removed the manifold to have it resurfaced???????? You would need to remove the turbocharger in order to remove the manifold, right? Also, you should have 0 boost with the compressor wheel in that kind of shape!!!!!!! Didn't you notice anything before hand???????

The bigger question now would be, did any of that junk get into your combustion chamber:eek:

Good luck with Small Claims.
 

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Discussion Starter #8
you are exactly right. thats exactly what XS is saying. when we removed the manifold we just moved the turbo over. left the filtr on and everything so we had no idea the blades were damamged. My beef is the fact that XS put a metal nut and washer on the inside of the filter 3 inches away from those blades. And on a plastic fitting. Any normal vibration would have caused the piece to fall apart. As for noticing it, i did make boost still however it took alot longer.

If it wasnt for their faulty manifold in the first place this would have never happened. I wanted to race that weekend and XS couldnt do anything for me.

If XS had done things right the first time then all of this would have never happened.
 

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Smaay said:
you are exactly right. thats exactly what XS is saying. when we removed the manifold we just moved the turbo over. left the filtr on and everything so we had no idea the blades were damamged. My beef is the fact that XS put a metal nut and washer on the inside of the filter 3 inches away from those blades. And on a plastic fitting. Any normal vibration would have caused the piece to fall apart. As for noticing it, i did make boost still however it took alot longer.

If it wasnt for their faulty manifold in the first place this would have never happened. I wanted to race that weekend and XS couldnt do anything for me.

If XS had done things right the first time then all of this would have never happened.
True.

They could have handled it much better, but for one reason or another they didn't, and maybe people should take notice.

I see a pretty steep battle in small claims, but good luck anyway.
 

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werd
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wow............ well that has turned me off XS for a lonnnnnnng time. or until they can prove themselves to be respectable businessmen. i say take it as far as you can and get a good lawyer. i believe that you can win it. they were the ones who put the washer and nut that close to the turbo. which directly caused the fault of the turbo. good luck and yes, keep us posted.
 

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Man that is aweful. I hate it when things happen like that, and the people running the company try to span it out so they won't have to fix it. Looks like i'll never get anything from XS. Ill also spread the word, cuz people well deserve to know not to do business with these kind of companies.

Also, you might wanna give the BBB a shot. They might be able to help you out.
 

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For those of you who post in multiple car forums, might i suggest putting a link to this thread in your signatures. Im sure alot of people would like to know how a company handles a situation like this, especially in our little world of tuning.
 

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I like the idea of having a forum on this board for exactly this kind of thing. Not just the nightmares, but those are the ones I really want to hear about. To me, it's not so much what happened, more so how the company handles it. If XS saw this thread with 5000 hits on it, they'd think twice about not doing the right thing. If these tuner companies want to business now that the internet is here, they better do it right. Just look at the Cybernation and Greddy threads. I've read about Greddy blowup's and CN blowups too. I'm more interested in how they handle the blowup than what blew up. How long has that guy been trying to sell that revhard kit? I say if Revhard would have dealt with Elevation's situation that kit might have sold by now. I'm not saying that they should have given him his money back, just handled the situation better. It's food for thought

Good link before you buy anything big:
http://www.ripoffreport.com/
http://www.epinions.com/
 
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